This Privacy Policy explains how minome (minomehealth.com) collects, uses, and shares your personal data, and the rights you have. minome is operated by Norholm, MB (company code 307698646), Girulių g. 10, LT-12112 Vilnius, Lithuania, which is the data controller. You can contact us at support@minomehealth.com.
1. Personal data we collect
- Information you provide: name, email address, phone number, shipping and billing address, order details, and any messages you send us.
- Payment information: processed by our third-party payment processor. We receive confirmation of payment but do not store your full card number.
- Automatic information: device, browser, IP address, and usage data collected through cookies and similar technologies when you visit our website.
2. How we collect it
We collect data directly from you when you place an order, create an account, sign up for marketing, or contact us, and automatically through cookies and tracking technologies (see Cookies and tracking below).
3. Why we use it and our legal bases (GDPR)
- To process and deliver your orders and manage subscriptions — performance of a contract.
- To provide customer support — contract / legitimate interests.
- To send marketing emails and text messages where you have opted in — consent.
- To operate, secure, and improve our website and measure advertising — legitimate interests and, for non-essential cookies, consent.
- To meet legal obligations such as tax and accounting — legal obligation.
4. Marketing communications
If you opt in, we send marketing by email and SMS. You can opt out at any time — use the unsubscribe link in any email, reply STOP to any text message, or email support@minomehealth.com. Message and data rates may apply to SMS.
5. Cookies and tracking
We use cookies and similar technologies, including Google Analytics (website analytics) and the Meta Pixel (advertising and measurement on Facebook and Instagram). These tools may set cookies and share certain data with Google and Meta to measure and target advertising. You can manage non-essential cookies through our cookie consent tool and through your browser settings.
6. Who we share your data with
We share personal data only with service providers that help us run our business, including our payment processor, shipping and fulfillment providers, email and SMS marketing providers, and analytics and advertising providers (Google and Meta). These providers process data on our behalf under contract. We also disclose data where required by law.
We do notsell your personal data for money. However, our use of advertising cookies (such as the Meta Pixel) may be considered “sharing” or a “sale” of personal information under certain U.S. state laws — see Your U.S. privacy rights below for how to opt out.
7. International transfers
We are based in the European Union, and some of our service providers are located in the United States and elsewhere. Where personal data is transferred internationally, we rely on appropriate safeguards such as the EU Standard Contractual Clauses or an equivalent mechanism.
8. Data retention
We keep personal data only as long as needed for the purposes described above, including to meet legal, tax, and accounting requirements, after which we delete or anonymize it.
9. Security
We use appropriate technical and organizational measures to protect your personal data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
10. Your rights under GDPR
If you are in the EU/EEA, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija) or your local supervisory authority.
11. Your U.S. privacy rights
Depending on your state (for example, California), you may have the right to know what personal information we collect, to access or delete it, to correct it, and to opt out of the “sale” or “sharing” of personal information for targeted advertising. To exercise any of these rights, or to opt out of targeted advertising, email support@minomehealth.com. We will not discriminate against you for exercising your rights.
12. Children
Our website and products are intended for adults 18 and over. We do not knowingly collect personal data from anyone under 18.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date above shows the latest version.
14. Contact
Norholm, MB — support@minomehealth.com — Girulių g. 10, LT-12112 Vilnius, Lithuania.